iQor Blog

Qeymetrics Performance Dashboard

Customer Service, Operational Analytics, HR

Show Me (All) the Money: Why Agents Need Real-Time Access to Pay and Performance
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iQorian Authors: Maciej Michalewicz

Operational Analytics, iQorian Authors

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Read Along with iQor!

Blog, Leadership, Book Club

Reading Is (Always) In.
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Apple Business Chat Is Coming: 5 Things You Need to Know

Customer Experience, Blog, IOT

Customer Support Re-IMagined
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iQorian Values Week 2018

Events, iQorian Values

Exciting week of celebrations highlighting iQorian Values Week 2018
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The Essential New Customer Service Model for Connected Devices

Customer Service, Product Repair, Product Support, Customer Experience, IOT

A fully connected environment—smart homes, smart offices, smart cars—has transitioned from yesterday’s futuristic fantasy into today’s very real Internet of Things (IoT) ecosystem. 
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7 Ways to Morph Managers Into Trailblazing Leaders

Customer Service, Customer Experience

Hint: break some rules to create leaders that inspire leaders
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iQorian Authors: Andrzej Jankowski

Operational Analytics, Product Support, iQorian Authors

iQorians are authors! We are seriously impressed with the amount of smart and talented iQorians we have all over the world, and now, we want you to meet them.
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Yes, Sustainability is Possible Even in a World with Endless Streams of Connected Devices

Customer Experience, Sustainability

Circular, Low-Carbon, Closed-Loop Economy – the Reduce, Reuse, Recycle for Sustainable Smart Business
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Agents Need Virtual Assistants Too

Customer Service, Product Support, Customer Experience

How to Use Bots Inside Your Contact Center to Decrease Handle Times and Improve Performance  
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