iQor Blog

iQor SVP of Operations and GM, Connie Long, Serves as Industry Expert at the Digital Transformation in Reverse Logistics Seminar

Events, Product Repair, Operational Analytics, Product Support

Long leads iQor’s Memphis logistics and product services center where they work with big name brands to reduce returns and repair products better than new.
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DX aQademy: Setting a New Course for Delivering Digital Experiences

Operational Analytics, Blog, HR

Multi-tiered program offers groundbreaking digital experience training certification  
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Qeymetrics Performance Dashboard

Customer Service, Operational Analytics, HR

Show Me (All) the Money: Why Agents Need Real-Time Access to Pay and Performance
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iQorian Authors: Maciej Michalewicz

Operational Analytics, iQorian Authors

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iQorian Authors: Andrzej Jankowski

Operational Analytics, Product Support, iQorian Authors

iQorians are authors! We are seriously impressed with the amount of smart and talented iQorians we have all over the world, and now, we want you to meet them.
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Do Consumer Smart Home Security Fears Outweigh the Potential of the Connected Home Reality

Customer Service, Operational Analytics, Product Support, Customer Experience, IOT

The smart home has transformed from a futuristic vision into a reality. 
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Will Consumer Frustration with Connected Devices Torpedo the Smart Home Dream?

Customer Service, Product Repair, Operational Analytics, Product Support, Customer Experience, IOT

The smart home is creating frustrated consumers. More than 1 in 3 US adults experience issues setting up or operating a connected device. 
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Getting Smart on Analytics in the Contact Center

Customer Service, Operational Analytics

Enterprises are sitting on a treasure trove of data derived from an ever-increasing number of communication channels. 
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Webcast: Become an Innovation Hero Using Operational Analytics

Operational Analytics

While consumer products and technologies continue to evolve, the customer experience remains the bridge that connect households into your brand’s product ecosystem. 
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