iQor Blog

Your Customers May Not Know Their Zig-Bee from Their Z-Wave

Product Support, IOT

According to a report from BI Intelligence 1.8 billion connected home products will ship in 2019, driving $490 billion in revenue.
Read More

Becoming Digital: Rise of the Augmented Agent

Customer Service, Product Support, Customer Experience

Chatbots are invading customer care, but don’t be too quick to say ‘hasta la vista, baby’ to human agents just yet.
Read More

Getting Smart on Analytics in the Contact Center

Customer Service, Operational Analytics

Enterprises are sitting on a treasure trove of data derived from an ever-increasing number of communication channels. 
Read More

Webcast: Become an Innovation Hero Using Operational Analytics

Operational Analytics

While consumer products and technologies continue to evolve, the customer experience remains the bridge that connect households into your brand’s product ecosystem. 
Read More

Is Your Cash App a Cash Trap?

Product Support

Don't Keep Your Cash in Suspense  
Read More

The Ultimate Formula for Customer Service Excellence

Customer Service

Service Excellence = Design X Culture
Read More

Business Travel Tips for the Philippines


Good Planning is the Key to a Successful Trip
Read More

Five Guidelines for a Successful Call Volume Event

Customer Service, Call Volume, Events, Customer Experience

The Right Plan Makes All the Difference 
Read More

How 3D Printing is Changing the Rule of Product Repair

Product Repair

Business Applications Gain Traction in 3D Printing
Read More

Is Your Organization Ready for the Wearables Revolution?

Product Support, Customer Experience

Get Smart: Five Ways to Keep Smart Wearables Customers Happy
Read More
1 2 3 4 5