iQor Blog

The Essential New Customer Service Model for Connected Devices

Customer Service, Product Repair, Product Support, Customer Experience, IOT

A fully connected environment—smart homes, smart offices, smart cars—has transitioned from yesterday’s futuristic fantasy into today’s very real Internet of Things (IoT) ecosystem.
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Will Consumer Frustration with Connected Devices Torpedo the Smart Home Dream?

Customer Service, Product Repair, Operational Analytics, Product Support, Customer Experience, IOT

The smart home is creating frustrated consumers. More than 1 in 3 US adults experience issues setting up or operating a connected device.
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How 3D Printing is Changing the Rule of Product Repair

Product Repair

Business Applications Gain Traction in 3D Printing
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