--- title: iQor Blog (3) description: (3) --- - Solutions - [Customer Interaction Solutions](http://www.iqor.com/solutions/customer-contact-solutions) - [Product Support Services](http://www.iqor.com/solutions/aftermarket-services) - [Data Solutions & Analytics](http://www.iqor.com/solutions/data-solutions-analytics) - [iQor LinQ](http://www.iqor.com/solutions/linq) - Culture - [Overview](http://www.iqor.com/culture) - [Leadership](http://www.iqor.com/culture#culture-leadership) - [Investors](http://www.iqor.com/culture#culture-leadership) - [Locations](http://www.iqor.com/culture#culture-global) - Careers - [Overview](http://www.iqor.com/careers) - [Customer Interaction](http://www.iqor.com/careers#careers-ccs) - [Product Support](http://www.iqor.com/careers#careers-ams) - [Leadership](http://www.iqor.com/careers#careers-leadership) - Industries - [Media & Wireless](http://www.iqor.com/industries/media-wireless-support) - [Digital Infrastructure](http://www.iqor.com/industries/digital-infrastructure) - [Consumer Electronics](http://www.iqor.com/industries/consumer-electronics) - [Telecommunications](http://www.iqor.com/industries/telecommunications) - [Transportation & Logistics](http://www.iqor.com/industries/transportation) - [Utilities](http://www.iqor.com/industries/utilities) - [Retail & E-tail](http://www.iqor.com/industries/wholesale-retail) - [Financial Services & Insurance](http://www.iqor.com/industries/financial-services) - [Healthcare](http://http://www.iqor.com/industries/healthcare) - General - [Blog](http://www.iqor.com/blog) - [Resources](http://www.iqor.com/resources) - [Experience Matters](http://www.iqor.com/experience-matters) - [Privacy Policy](http://www.iqor.com/privacy-policy) - [Sustainability Policy](http://www.iqor.com/sustainability-policy) - [Terms of Use](http://www.iqor.com/terms-of-use) - Contact - [Get In Touch](http://www.iqor.com/contact) [![iqor](https://blog.iqor.com/hubfs/IQORDec2016%20Theme/Image/xiqor-logo.png.pagespeed.ic.lyylfHuds4.png)](http://www.iqor.com) - [About](http://www.iqor.com/about) - Solutions - [Customer Interaction Solutions](http://www.iqor.com/solutions/customer-contact-solutions) - [Product Support Services](http://www.iqor.com/solutions/aftermarket-services) - [Data Solutions & Analytics](http://www.iqor.com/solutions/data-solutions-analytics) - [iQor LinQ](http://http://www.iqor.com/solutions/linq) - [Culture](http://www.iqor.com/culture) - [Careers](http://www.iqor.com/careers) - Industries - [Media & Wireless](http://www.iqor.com/industries/media-wireless-support) - [Digital Infrastructure](http://www.iqor.com/industries/digital-infrastructure) - [Consumer Electronics](http://www.iqor.com/industries/consumer-electronics) - [Telecommunications](http://www.iqor.com/industries/telecommunications) - [Transportation & Logistics](http://www.iqor.com/industries/transportation) - [Utilities](http://www.iqor.com/industries/utilities) - [Retail / E-tail](http://www.iqor.com/industries/wholesale-retail) - [Financial Services & Insurance](http://www.iqor.com/industries/financial-services) - [Healthcare](http://www.iqor.com/industries/healthcare) - [Resources](http://www.iqor.com/resources) - [Blog](https://blog.iqor.com/) - [Contact](http://www.iqor.com/contact) # iQor Blog ### FILTER BY TAG - [Customer Experience (17)](https://blog.iqor.com/topic/customer-experience) - [Customer Service (16)](https://blog.iqor.com/topic/customer-service) - [Product Support (11)](https://blog.iqor.com/topic/product-support) - [IOT (9)](https://blog.iqor.com/topic/iot) - [Operational Analytics (8)](https://blog.iqor.com/topic/operational-analytics) - [Events (6)](https://blog.iqor.com/topic/events) - [Blog (5)](https://blog.iqor.com/topic/blog) - [iQorian Values (4)](https://blog.iqor.com/topic/iqorian-values) - [Product Repair (3)](https://blog.iqor.com/topic/product-repair) - [Book Club (2)](https://blog.iqor.com/topic/book-club) - [HR (2)](https://blog.iqor.com/topic/hr) - [iQorian Authors (2)](https://blog.iqor.com/topic/iqorian-authors) - [Call Volume (1)](https://blog.iqor.com/topic/call-volume) - [Leadership (1)](https://blog.iqor.com/topic/leadership) - [Sustainability (1)](https://blog.iqor.com/topic/sustainability) - [Travel (1)](https://blog.iqor.com/topic/travel) GO [![](https://blog.iqor.com/hubfs/iStock-817182916.jpg)](https://blog.iqor.com/agents-need-virtual-assistants-too) ## [Agents Need Virtual Assistants Too](https://blog.iqor.com/agents-need-virtual-assistants-too) [Customer Service](https://blog.iqor.com/topic/customer-service), [Product Support](https://blog.iqor.com/topic/product-support), [Customer Experience](https://blog.iqor.com/topic/customer-experience) How to Use Bots Inside Your Contact Center to Decrease Handle Times and Improve Performance [Read More](https://blog.iqor.com/agents-need-virtual-assistants-too) [![](https://blog.iqor.com/hubfs/shutterstock_1014697933-1.jpg)](https://blog.iqor.com/10-rules-to-build-a-gamification-platform-your-team-will-actually-use) ## [How to Build a Gamification Platform Your Team Will Use](https://blog.iqor.com/10-rules-to-build-a-gamification-platform-your-team-will-actually-use) [Customer Service](https://blog.iqor.com/topic/customer-service), [Product Support](https://blog.iqor.com/topic/product-support), [Customer Experience](https://blog.iqor.com/topic/customer-experience) How iQor Lifted Agent Engagement and Lowered Handle Time by Mixing Work with Play [Read More](https://blog.iqor.com/10-rules-to-build-a-gamification-platform-your-team-will-actually-use) [![](https://blog.iqor.com/hubfs/blog%20cpx360%20(11).png)](https://blog.iqor.com/do-consumer-smart-home-security-fears-outweigh-the-potential-of-the-connected-home-reality-1) ## [Do Consumer Smart Home Security Fears Outweigh the Potential of the Connected Home Reality](https://blog.iqor.com/do-consumer-smart-home-security-fears-outweigh-the-potential-of-the-connected-home-reality-1) [Customer Service](https://blog.iqor.com/topic/customer-service), [Operational Analytics](https://blog.iqor.com/topic/operational-analytics), [Product Support](https://blog.iqor.com/topic/product-support), [Customer Experience](https://blog.iqor.com/topic/customer-experience), [IOT](https://blog.iqor.com/topic/iot) The smart home has transformed from a futuristic vision into a reality. [Read More](https://blog.iqor.com/do-consumer-smart-home-security-fears-outweigh-the-potential-of-the-connected-home-reality-1) [![](https://blog.iqor.com/hubfs/Autumn%20cpx360.png)](https://blog.iqor.com/accelerating-consumerization-of-the-digital-health-ecosystem) ## [Accelerating Consumerization of the Digital Health Ecosystem](https://blog.iqor.com/accelerating-consumerization-of-the-digital-health-ecosystem) [Customer Experience](https://blog.iqor.com/topic/customer-experience) Autumn Braswell, iQor’s COO of Global Solutions and Marketing for LinQ, shares her perspective on the future of digital health markets [Read More](https://blog.iqor.com/accelerating-consumerization-of-the-digital-health-ecosystem) [![](https://blog.iqor.com/hubfs/_Client%20Newsletter/Deepak.jpg)](https://blog.iqor.com/qa-with-an-iqorian-deepak-batheja-iqors-chief-digital-officer-and-group-cio-1) ## [iQorian Q&A: Deepak Batheja, iQor's Chief Digital Officer and Group CIO](https://blog.iqor.com/qa-with-an-iqorian-deepak-batheja-iqors-chief-digital-officer-and-group-cio-1) [Customer Experience](https://blog.iqor.com/topic/customer-experience), [IOT](https://blog.iqor.com/topic/iot) iQor’s CIO talks AI, machine learning, and the steps companies need to take to start their customer-centric digital transformation journey [Read More](https://blog.iqor.com/qa-with-an-iqorian-deepak-batheja-iqors-chief-digital-officer-and-group-cio-1) [![](https://blog.iqor.com/hubfs/blog%20cpx360%20(6).png)](https://blog.iqor.com/will-consumer-frustration-with-connected-devices-torpedo-the-smart-home-dream) ## [Will Consumer Frustration with Connected Devices Torpedo the Smart Home Dream?](https://blog.iqor.com/will-consumer-frustration-with-connected-devices-torpedo-the-smart-home-dream) [Customer Service](https://blog.iqor.com/topic/customer-service), [Product Repair](https://blog.iqor.com/topic/product-repair), [Operational Analytics](https://blog.iqor.com/topic/operational-analytics), [Product Support](https://blog.iqor.com/topic/product-support), [Customer Experience](https://blog.iqor.com/topic/customer-experience), [IOT](https://blog.iqor.com/topic/iot) The smart home is creating frustrated consumers. More than 1 in 3 US adults experience issues setting up or operating a connected device. [Read More](https://blog.iqor.com/will-consumer-frustration-with-connected-devices-torpedo-the-smart-home-dream) [![](https://blog.iqor.com/hubfs/iStock-866209606.jpg)](https://blog.iqor.com/customer-product-journey-mapping) ## [4 Steps to Start Customer and Product Journey Mapping](https://blog.iqor.com/customer-product-journey-mapping) [Product Support](https://blog.iqor.com/topic/product-support), [Customer Experience](https://blog.iqor.com/topic/customer-experience), [Blog](https://blog.iqor.com/topic/blog) You know your brand inside out, but you also know it from the inside out. Your customers, on the other hand, have an outside-in relationship. [Read More](https://blog.iqor.com/customer-product-journey-mapping) [![](https://blog.iqor.com/hubfs/brian-babb-256298.jpg)](https://blog.iqor.com/your-customers-may-not-know-their-zig-bee-from-their-z-wave) ## [Your Customers May Not Know Their Zig-Bee from Their Z-Wave](https://blog.iqor.com/your-customers-may-not-know-their-zig-bee-from-their-z-wave) [Product Support](https://blog.iqor.com/topic/product-support), [IOT](https://blog.iqor.com/topic/iot) According to a report from BI Intelligence 1.8 billion connected home products will ship in 2019, driving $490 billion in revenue. [Read More](https://blog.iqor.com/your-customers-may-not-know-their-zig-bee-from-their-z-wave) [![](https://blog.iqor.com/hubfs/becoming%20digital%20small-1.jpg)](https://blog.iqor.com/becoming-digital-rise-of-the-augmented-agent) ## [Becoming Digital: Rise of the Augmented Agent](https://blog.iqor.com/becoming-digital-rise-of-the-augmented-agent) [Customer Service](https://blog.iqor.com/topic/customer-service), [Product Support](https://blog.iqor.com/topic/product-support), [Customer Experience](https://blog.iqor.com/topic/customer-experience) Chatbots are invading customer care, but don’t be too quick to say ‘hasta la vista, baby’ to human agents just yet. [Read More](https://blog.iqor.com/becoming-digital-rise-of-the-augmented-agent) [![](https://blog.iqor.com/hubfs/carlos-muza-84523-unsplash.jpg)](https://blog.iqor.com/getting-smart-on-analytics-in-the-contact-center) ## [Getting Smart on Analytics in the Contact Center](https://blog.iqor.com/getting-smart-on-analytics-in-the-contact-center) [Customer Service](https://blog.iqor.com/topic/customer-service), [Operational Analytics](https://blog.iqor.com/topic/operational-analytics) Enterprises are sitting on a treasure trove of data derived from an ever-increasing number of communication channels. [Read More](https://blog.iqor.com/getting-smart-on-analytics-in-the-contact-center) ### Subscribe ##### FEATURED POSTS ### [Becoming Digital: Rise of the Augmented Agent Customer Service, Product Support, Customer Experience](https://blog.iqor.com/becoming-digital-rise-of-the-augmented-agent) [Read More](https://blog.iqor.com) ### [Agents Need Virtual Assistants Too Customer Service, Product Support, Customer Experience](https://blog.iqor.com/agents-need-virtual-assistants-too) [Read More](https://blog.iqor.com) ### [Customer Service Week 2019 at iQor Customer Service, Events](https://blog.iqor.com/customer-service-week-2019-at-iqor) [Read More](https://blog.iqor.com) [1](https://blog.iqor.com/page/1) [2](https://blog.iqor.com/page/2) [3](https://blog.iqor.com/page/3) [4](https://blog.iqor.com/page/4) ![Customer Service Week 2019 at iQor](https://blog.iqor.com/hubfs/Customer%20Service%20Week%202019.png "Customer Service Week 2019 at iQor") [Customer Service Week 2019 at iQor](https://blog.iqor.com/customer-service-week-2019-at-iqor) October 14, 2019 [+](https://blog.iqor.com/customer-service-week-2019-at-iqor) ![Three Ways to Extend the Life of Media Devices and Strengthen the Customer Experience](https://blog.iqor.com/hubfs/shutterstock_1233444955.jpg "Three Ways to Extend the Life of Media Devices and Strengthen the Customer Experience") [Three Ways to Extend the Life of Media Devices and Strengthen the Customer Experience](https://blog.iqor.com/three-ways-to-extend-the-life-of-media-devices-and-strengthen-the-customer-experience) June 13, 2019 [+](https://blog.iqor.com/three-ways-to-extend-the-life-of-media-devices-and-strengthen-the-customer-experience) ![iQorian Values Week 2019](https://blog.iqor.com/hubfs/chihuahua%20ivw%202019%20sign.jpg "iQorian Values Week 2019") [iQorian Values Week 2019](https://blog.iqor.com/iqorian-values-week-2019) May 30, 2019 [+](https://blog.iqor.com/iqorian-values-week-2019) ###### Careers - [Overview](http://www.iqor.com/careers) - [Customer Interaction](http://www.iqor.com/careers#careers-ccs) - [Product Support](http://www.iqor.com/careers#careers-ams) - [Leadership](http://www.iqor.com/careers#careers-leadership) ###### Industries - [Media & Wireless](http://www.iqor.com/industries/media-wireless-support) - [Digital Infrastructure](http://www.iqor.com/industries/digital-infrastructure) - [Consumer Electronics](http://www.iqor.com/industries/consumer-electronics) - [Telecommunications](http://www.iqor.com/industries/telecommunications) - [Transportation & Logistics](http://www.iqor.com/industries/transportation) - [Utilities](http://www.iqor.com/industries/utilities) - [Retail / E-tail](http://www.iqor.com/industries/wholesale-retail) - [Financial Services & Insurance](http://www.iqor.com/industries/financial-services) - [Healthcare](http://www.iqor.com/industries/healthcare) ###### General - [Contact](http://www.iqor.com/contact) - [Blog](http://www.iqor.com/blog) - [Resources](http://www.iqor.com/resources) - [Experience Matters](http://www.iqor.com/experience-matters) - [Sustainability Policy](http://www.iqor.com/sustainability-policy) - [Privacy policy](http://www.iqor.com/privacy-policy) - [Terms Of Use](http://www.iqor.com/terms-of-use) ### Subscribe © iQor 2015 Copyright. 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