How to Use Bots Inside Your Contact Center to Decrease Handle Times and Improve Performance
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How iQor Lifted Agent Engagement and Lowered Handle Time by Mixing Work with Play
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Do Consumer Smart Home Security Fears Outweigh the Potential of the Connected Home Reality
Customer Service, Operational Analytics, Product Support, Customer Experience, IOT
The smart home has transformed from a futuristic vision into a reality.
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Autumn Braswell, iQor’s COO of Global Solutions and Marketing for LinQ, shares her perspective on the future of digital health markets
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iQor’s CIO talks AI, machine learning, and the steps companies need to take to start their customer-centric digital transformation journey
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Will Consumer Frustration with Connected Devices Torpedo the Smart Home Dream?
Customer Service, Product Repair, Operational Analytics, Product Support, Customer Experience, IOT
The smart home is creating frustrated consumers. More than 1 in 3 US adults experience issues setting up or operating a connected device.
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You know your brand inside out, but you also know it from the inside out. Your customers, on the other hand, have an outside-in relationship.
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According to a report from BI Intelligence 1.8 billion connected home products will ship in 2019, driving $490 billion in revenue.
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Chatbots are invading customer care, but don’t be too quick to say ‘hasta la vista, baby’ to human agents just yet.
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Enterprises are sitting on a treasure trove of data derived from an ever-increasing number of communication channels.
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