iQorians and other support specialists around the world celebrated the magic of customer service during Customer Service Week 2019!
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Connie Long talks service repair and logistics, customer care, and technology, and how iQor intertwines all three to bring devices to market and keep them there longer
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Celebrations around the world to thank our iQorians for their dedication to our customers.
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Tap into connected health care’s newest trends and what you can do to keep customer satisfaction alive.
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Show Me (All) the Money: Why Agents Need Real-Time Access to Pay and Performance
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The Essential New Customer Service Model for Connected Devices
Customer Service, Product Repair, Product Support, Customer Experience, IOT
A fully connected environment—smart homes, smart offices, smart cars—has transitioned from yesterday’s futuristic fantasy into today’s very real Internet of Things (IoT) ecosystem.
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Hint: break some rules to create leaders that inspire leaders
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How to Use Bots Inside Your Contact Center to Decrease Handle Times and Improve Performance
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How iQor Lifted Agent Engagement and Lowered Handle Time by Mixing Work with Play
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Do Consumer Smart Home Security Fears Outweigh the Potential of the Connected Home Reality
Customer Service, Operational Analytics, Product Support, Customer Experience, IOT
The smart home has transformed from a futuristic vision into a reality.
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