iQor Blog

Customer Service Week 2019 at iQor

Customer Service, Events

iQorians and other support specialists around the world celebrated the magic of customer service during Customer Service Week 2019!
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Memphis SVP of Ops, Connie Long, Talks Shop on Tech Podcast

Customer Service, Customer Experience, IOT

Connie Long talks service repair and logistics, customer care, and technology, and how iQor intertwines all three to bring devices to market and keep them there longer
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Customer Service Week 2018: Celebrating iQorians Everywhere

Customer Service, Events, iQorian Values

Celebrations around the world to thank our iQorians for their dedication to our customers.
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3 Trends in the Connected Health Care Customer Experience

Customer Service, Customer Experience, IOT

Tap into connected health care’s newest trends and what you can do to keep customer satisfaction alive.
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Qeymetrics Performance Dashboard

Customer Service, Operational Analytics, HR

Show Me (All) the Money: Why Agents Need Real-Time Access to Pay and Performance
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The Essential New Customer Service Model for Connected Devices

Customer Service, Product Repair, Product Support, Customer Experience, IOT

A fully connected environment—smart homes, smart offices, smart cars—has transitioned from yesterday’s futuristic fantasy into today’s very real Internet of Things (IoT) ecosystem.
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7 Ways to Morph Managers Into Trailblazing Leaders

Customer Service, Customer Experience

Hint: break some rules to create leaders that inspire leaders
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Agents Need Virtual Assistants Too

Customer Service, Product Support, Customer Experience

How to Use Bots Inside Your Contact Center to Decrease Handle Times and Improve Performance
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How to Build a Gamification Platform Your Team Will Use

Customer Service, Product Support, Customer Experience

How iQor Lifted Agent Engagement and Lowered Handle Time by Mixing Work with Play
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Do Consumer Smart Home Security Fears Outweigh the Potential of the Connected Home Reality

Customer Service, Operational Analytics, Product Support, Customer Experience, IOT

The smart home has transformed from a futuristic vision into a reality.
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