iQor Blog

FILTER BY TAG

Will Consumer Frustration with Connected Devices Torpedo the Smart Home Dream?

Customer Service, Product Repair, Operational Analytics, Product Support, Customer Experience, IOT

The smart home is creating frustrated consumers. More than 1 in 3 US adults experience issues setting up or operating a connected device.
Read More

Becoming Digital: Rise of the Augmented Agent

Customer Service, Product Support, Customer Experience

Chatbots are invading customer care, but don’t be too quick to say ‘hasta la vista, baby’ to human agents just yet.
Read More

Getting Smart on Analytics in the Contact Center

Customer Service, Operational Analytics

Enterprises are sitting on a treasure trove of data derived from an ever-increasing number of communication channels.
Read More

The Ultimate Formula for Customer Service Excellence

Customer Service

Service Excellence = Design X Culture
Read More

Five Guidelines for a Successful Call Volume Event

Customer Service, Call Volume, Events, Customer Experience

The Right Plan Makes All the Difference
Read More

Our 10 Very Favorite Customer Service & Support Blogs

Customer Service

Top Picks from iQor's CX Gurus
Read More
FEATURED POSTS

7 Ways to Morph Managers Into Trailblazing Leaders

Customer Service, Customer Experience

Read More

Do Consumer Smart Home Security Fears Outweigh the Potential of the Connected Home Reality

Customer Service, Operational Analytics, Product Support, Customer Experience, IOT

Read More

How to Build a Gamification Platform Your Team Will Use

Customer Service, Product Support, Customer Experience

Read More
1 2
Customer Service Week 2019 at iQor
Customer Service Week 2019 at iQor
October 14, 2019
+
Three Ways to Extend the Life of Media Devices and Strengthen the Customer Experience
Three Ways to Extend the Life of Media Devices and Strengthen the Customer Experience
June 13, 2019
+
iQorian Values Week 2019
iQorian Values Week 2019
May 30, 2019
+