iQor Blog

Will Consumer Frustration with Connected Devices Torpedo the Smart Home Dream?

Customer Service, Product Repair, Operational Analytics, Product Support, Customer Experience, IOT

The smart home is creating frustrated consumers. More than 1 in 3 US adults experience issues setting up or operating a connected device. 
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Becoming Digital: Rise of the Augmented Agent

Customer Service, Product Support, Customer Experience

Chatbots are invading customer care, but don’t be too quick to say ‘hasta la vista, baby’ to human agents just yet.
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Getting Smart on Analytics in the Contact Center

Customer Service, Operational Analytics

Enterprises are sitting on a treasure trove of data derived from an ever-increasing number of communication channels. 
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The Ultimate Formula for Customer Service Excellence

Customer Service

Service Excellence = Design X Culture
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Five Guidelines for a Successful Call Volume Event

Customer Service, Call Volume, Events, Customer Experience

The Right Plan Makes All the Difference 
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Our 10 Very Favorite Customer Service & Support Blogs

Customer Service

Top Picks from iQor's CX Gurus
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