iQor Blog

Accelerating Consumerization of the Digital Health Ecosystem

Customer Experience

Autumn Braswell, iQor’s COO of Global Solutions and Marketing for LinQ, shares her perspective on the future of digital health markets
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iQorian Q&A: Deepak Batheja, iQor's Chief Digital Officer and Group CIO

Customer Experience, IOT

iQor’s CIO talks AI, machine learning, and the steps companies need to take to start their customer-centric digital transformation journey 
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Will Consumer Frustration with Connected Devices Torpedo the Smart Home Dream?

Customer Service, Product Repair, Operational Analytics, Product Support, Customer Experience, IOT

The smart home is creating frustrated consumers. More than 1 in 3 US adults experience issues setting up or operating a connected device. 
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4 Steps to Start Customer and Product Journey Mapping

Product Support, Customer Experience, Blog

You know your brand inside out, but you also know it from the inside out. Your customers, on the other hand, have an outside-in relationship.  
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Becoming Digital: Rise of the Augmented Agent

Customer Service, Product Support, Customer Experience

Chatbots are invading customer care, but don’t be too quick to say ‘hasta la vista, baby’ to human agents just yet.
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Five Guidelines for a Successful Call Volume Event

Customer Service, Call Volume, Events, Customer Experience

The Right Plan Makes All the Difference 
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Is Your Organization Ready for the Wearables Revolution?

Product Support, Customer Experience

Get Smart: Five Ways to Keep Smart Wearables Customers Happy
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