Autumn Braswell, iQor’s COO of Global Solutions and Marketing for LinQ, shares her perspective on the future of digital health markets
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iQor’s CIO talks AI, machine learning, and the steps companies need to take to start their customer-centric digital transformation journey
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Will Consumer Frustration with Connected Devices Torpedo the Smart Home Dream?
Customer Service, Product Repair, Operational Analytics, Product Support, Customer Experience, IOT
The smart home is creating frustrated consumers. More than 1 in 3 US adults experience issues setting up or operating a connected device.
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You know your brand inside out, but you also know it from the inside out. Your customers, on the other hand, have an outside-in relationship.
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Chatbots are invading customer care, but don’t be too quick to say ‘hasta la vista, baby’ to human agents just yet.
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The Right Plan Makes All the Difference
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Get Smart: Five Ways to Keep Smart Wearables Customers Happy
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