Connie Long talks service repair and logistics, customer care, and technology, and how iQor intertwines all three to bring devices to market and keep them there longer
Read More
Thanks to the Internet of Things (IoT), connected device adoption is exploding.
Read More
Tap into connected health care’s newest trends and what you can do to keep customer satisfaction alive.
Read More
Customer Support Re-IMagined
Read More
The Essential New Customer Service Model for Connected Devices
Customer Service, Product Repair, Product Support, Customer Experience, IOT
A fully connected environment—smart homes, smart offices, smart cars—has transitioned from yesterday’s futuristic fantasy into today’s very real Internet of Things (IoT) ecosystem.
Read More
Do Consumer Smart Home Security Fears Outweigh the Potential of the Connected Home Reality
Customer Service, Operational Analytics, Product Support, Customer Experience, IOT
The smart home has transformed from a futuristic vision into a reality.
Read More
iQor’s CIO talks AI, machine learning, and the steps companies need to take to start their customer-centric digital transformation journey
Read More
Will Consumer Frustration with Connected Devices Torpedo the Smart Home Dream?
Customer Service, Product Repair, Operational Analytics, Product Support, Customer Experience, IOT
The smart home is creating frustrated consumers. More than 1 in 3 US adults experience issues setting up or operating a connected device.
Read More
According to a report from BI Intelligence 1.8 billion connected home products will ship in 2019, driving $490 billion in revenue.
Read More
