Hurricane Isaias Updates

   

Employee Safety is Our Top Priority

 

Sunday, August 2, 2020


Hurricane Isaias: Important Update for Employees in Miramar, Pompano, and Charleston


We’d like to provide you with an update on our operations in Miramar, Pompano, and North Charleston. Based on the latest forecast from the National Oceanic and Atmospheric
Administration’s (NOAA), Isaias is now classified as tropical storm and tracking near eastern Florida to near or off the southeast coast through Monday. The storm is projected to impact the Carolinas by Monday night or early Tuesday.
In Miramar and Pompano, iQor is resuming normal business operations today for all onsite and work-at-home employees.
To our Charleston employees, please know we are monitoring Isaias closely. At this time, all WIO and WAH employees are scheduled to continue serving customers as normal.


We are in constant communication with local authorities and we will update Facebook and our Hotline every day to communicate with you about the status of our operations. Please check these resources daily and remain in touch with your supervisor.


Again, thank you for your dedication to each other, our clients and customers. Please stay safe
and reach out to your supervisor if you have any concerns.


Important Contact Information


Miramar
Online Updates: www.facebook.com/iQorMiramar
Miramar Hotline: 973-532-4656


Pompano
Online Updates: www.facebook.com/iQorPompanoBeach
Pompano Hotline: 954-626-2885


Charleston
Online Updates: www.facebook.com/iQorNorthCharleston
Charleston Hotline: 973-532-4653


Sincerely,
iQor U.S. Operations Team

 

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Saturday, August 1, 2020


Hurricane Isaias: Important Update for Employees in Miramar, Pompano, and Charleston


Based on the latest forecast from the National Oceanic and Atmospheric Administration’s (NOAA), Isaias is expected to impact Florida’s east coast tomorrow morning into tomorrow night. The storm is moving north and could potentially impact Charleston as a tropical storm.

 

You and your family’s safety is our number one priority. If you have not done so, we encourage you to coordinate with your supervisor to make necessary preparations for the storm.


In Miramar, iQor will reopen our site for work-in-office (WIO) employees tomorrow, Sunday, August 2nd, at 12:00 p.m. Pompano will remain closed until Monday, August 3rd.


For work-at-home (WAH) employees, please continue to log into your shifts and conduct business as usual as weather permits. If you experience a power outage and are unable to work, please get in touch with your supervisor immediately so we can make adjustments as needed.


To our Charleston employees, please know we are monitoring Isaias closely as it moves up the east coast. At this time, we encourage all WIO and WAH employees to continue serving customers as scheduled.


We are in constant communication with local authorities and we will update Facebook and our Hotline every day to communicate with you about the status of our operations. Please check these resources daily and remain in touch with your supervisor.

 

Again, thank you for your dedication to each other, our clients and customers. Please stay safe and reach out to your supervisor if you have any concerns.


Important Contact Information


Miramar
Online Updates: www.facebook.com/iQorMiramar
Miramar Hotline: 973-532-4656


Pompano
Online Updates: www.facebook.com/iQorPompanoBeach
Pompano Hotline: 954-626-2885


Charleston
Online Updates: www.facebook.com/iQorNorthCharleston
Charleston Hotline: 973-532-4653


Sincerely,
iQor U.S. Operations Team

 

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Friday, July 31, 2020


Hurricane Isaias: Important Update for Employees in Miramar and Pompano


iQor is closely monitoring Hurricane Isaias. The current forecast track projects Isaias to be just offshore from the South Florida coastline by Saturday. You and your family’s safety are our number one priority. If you have not done so, please coordinate with your supervisor so you can take the time to make preparations for the storm.


For work-in-office (WIO) employees, we are suspending onsite operations at our Miramar and Pompano sites for Saturday August 1st.

We will re-open Sunday, August 2nd.

For work-at-home (WAH) employees, please continue to log into your shifts and conduct business as usual as weather permits. If you experience a power outage and are unable to work, please get in touch with your supervisor immediately so we can make adjustments as needed.


We will continue to keep a close eye on the path of Hurricane Isaias. The closing of our contact centers, and for how long, will depend on the storm’s trajectory and the amount of rainfall, flooding, and damage to have occurred. Your safety will guide our decisions.

 

We are in constant communication with local authorities and we will update Facebook and our Hotline every day to communicate with you about the status of our operations. During this time, it’s critical you check these resources daily and remain in touch with your supervisor.


Thank you for your dedication to each other, our clients, and their customers. Please stay safe and reach out to your supervisor if you have any concerns.


Important Contact Information


Miramar

Online Updates: www.facebook.com/iQorMiramar
Miramar Hotline: 973-532-4656


Pompano

Online Updates: www.facebook.com/iQorPompanoBeach
Pompano Hotline: 954-626-2885


Sincerely,
iQor South Florida Operations Team