iQor Blog

The Essential New Customer Service Model for Connected Devices

Customer Service, Product Repair, Product Support, Customer Experience, IOT

A fully connected environment—smart homes, smart offices, smart cars—has transitioned from yesterday’s futuristic fantasy into today’s very real Internet of Things (IoT) ecosystem. 
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iQorian Authors: Andrzej Jankowski

Operational Analytics, Product Support, iQorian Authors

iQorians are authors! We are seriously impressed with the amount of smart and talented iQorians we have all over the world, and now, we want you to meet them.
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Agents Need Virtual Assistants Too

Customer Service, Product Support, Customer Experience

How to Use Bots Inside Your Contact Center to Decrease Handle Times and Improve Performance  
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How to Build a Gamification Platform Your Team Will Use

Customer Service, Product Support, Customer Experience

How iQor Lifted Agent Engagement and Lowered Handle Time by Mixing Work with Play
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Do Consumer Smart Home Security Fears Outweigh the Potential of the Connected Home Reality

Customer Service, Operational Analytics, Product Support, Customer Experience, IOT

The smart home has transformed from a futuristic vision into a reality. 
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Will Consumer Frustration with Connected Devices Torpedo the Smart Home Dream?

Customer Service, Product Repair, Operational Analytics, Product Support, Customer Experience, IOT

The smart home is creating frustrated consumers. More than 1 in 3 US adults experience issues setting up or operating a connected device. 
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4 Steps to Start Customer and Product Journey Mapping

Product Support, Customer Experience, Blog

You know your brand inside out, but you also know it from the inside out. Your customers, on the other hand, have an outside-in relationship.  
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Your Customers May Not Know Their Zig-Bee from Their Z-Wave

Product Support, IOT

According to a report from BI Intelligence 1.8 billion connected home products will ship in 2019, driving $490 billion in revenue.
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Becoming Digital: Rise of the Augmented Agent

Customer Service, Product Support, Customer Experience

Chatbots are invading customer care, but don’t be too quick to say ‘hasta la vista, baby’ to human agents just yet.
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Is Your Cash App a Cash Trap?

Product Support

Don't Keep Your Cash in Suspense  
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