iQor Blog

DX aQademy: Setting a New Course for Delivering Digital Experiences

Operational Analytics, Blog, HR

Multi-tiered program offers groundbreaking digital experience training certification  
Read More

Qeymetrics Performance Dashboard

Operational Analytics, Customer Service, HR

Show Me (All) the Money: Why Agents Need Real-Time Access to Pay and Performance
Read More

iQorian Authors: Maciej Michalewicz

iQorian Authors, Operational Analytics

Read More

iQorian Authors: Andrzej Jankowski

Operational Analytics, Product Support, iQorian Authors

iQorians are authors! We are seriously impressed with the amount of smart and talented iQorians we have all over the world, and now, we want you to meet them.
Read More

Do Consumer Smart Home Security Fears Outweigh the Potential of the Connected Home Reality

IOT, Customer Experience, Customer Service, Product Support, Operational Analytics

The smart home has transformed from a futuristic vision into a reality. 
Read More

Will Consumer Frustration with Connected Devices Torpedo the Smart Home Dream?

IOT, Customer Experience, Product Repair, Operational Analytics, Product Support, Customer Service

The smart home is creating frustrated consumers. More than 1 in 3 US adults experience issues setting up or operating a connected device. 
Read More

Getting Smart on Analytics in the Contact Center

Operational Analytics, Customer Service

Enterprises are sitting on a treasure trove of data derived from an ever-increasing number of communication channels. 
Read More

Webcast: Become an Innovation Hero Using Operational Analytics

Operational Analytics

While consumer products and technologies continue to evolve, the customer experience remains the bridge that connect households into your brand’s product ecosystem. 
Read More
1