iQor Blog

Memphis SVP of Ops, Connie Long, Talks Shop on Tech Podcast

IOT, Customer Service, Customer Experience

Connie Long talks service repair and logistics, customer care, and technology, and how iQor intertwines all three to bring devices to market and keep them there longer
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How iQor’s Smart Home Simulation Room Explores Challenges of the Hyper-Connected Consumer

IOT, Customer Experience

Thanks to the Internet of Things (IoT), connected device adoption is exploding. 
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3 Trends in the Connected Health Care Customer Experience

IOT, Customer Experience, Customer Service

Tap into connected health care’s newest trends and what you can do to keep customer satisfaction alive.
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Apple Business Chat Is Coming: 5 Things You Need to Know

Blog, IOT, Customer Experience

Customer Support Re-IMagined
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The Essential New Customer Service Model for Connected Devices

IOT, Customer Experience, Product Support, Product Repair, Customer Service

A fully connected environment—smart homes, smart offices, smart cars—has transitioned from yesterday’s futuristic fantasy into today’s very real Internet of Things (IoT) ecosystem. 
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Do Consumer Smart Home Security Fears Outweigh the Potential of the Connected Home Reality

IOT, Customer Experience, Customer Service, Product Support, Operational Analytics

The smart home has transformed from a futuristic vision into a reality. 
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iQorian Q&A: Deepak Batheja, iQor's Chief Digital Officer and Group CIO

IOT, Customer Experience

iQor’s CIO talks AI, machine learning, and the steps companies need to take to start their customer-centric digital transformation journey 
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Will Consumer Frustration with Connected Devices Torpedo the Smart Home Dream?

IOT, Customer Experience, Product Repair, Operational Analytics, Product Support, Customer Service

The smart home is creating frustrated consumers. More than 1 in 3 US adults experience issues setting up or operating a connected device. 
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Your Customers May Not Know Their Zig-Bee from Their Z-Wave

Product Support, IOT

According to a report from BI Intelligence 1.8 billion connected home products will ship in 2019, driving $490 billion in revenue.
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