iQor Blog

The Essential New Customer Service Model for Connected Devices

Customer Service, Product Repair, Product Support, Customer Experience, IOT

A fully connected environment—smart homes, smart offices, smart cars—has transitioned from yesterday’s futuristic fantasy into today’s very real Internet of Things (IoT) ecosystem. 
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7 Ways to Morph Managers Into Trailblazing Leaders

Customer Service, Customer Experience

Hint: break some rules to create leaders that inspire leaders
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Agents Need Virtual Assistants Too

Customer Service, Product Support, Customer Experience

How to Use Bots Inside Your Contact Center to Decrease Handle Times and Improve Performance  
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How to Build a Gamification Platform Your Team Will Use

Customer Service, Product Support, Customer Experience

How iQor Lifted Agent Engagement and Lowered Handle Time by Mixing Work with Play
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Do Consumer Smart Home Security Fears Outweigh the Potential of the Connected Home Reality

Customer Service, Operational Analytics, Product Support, Customer Experience, IOT

The smart home has transformed from a futuristic vision into a reality. 
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Will Consumer Frustration with Connected Devices Torpedo the Smart Home Dream?

Customer Service, Product Repair, Operational Analytics, Product Support, Customer Experience, IOT

The smart home is creating frustrated consumers. More than 1 in 3 US adults experience issues setting up or operating a connected device. 
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Becoming Digital: Rise of the Augmented Agent

Customer Service, Product Support, Customer Experience

Chatbots are invading customer care, but don’t be too quick to say ‘hasta la vista, baby’ to human agents just yet.
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Getting Smart on Analytics in the Contact Center

Customer Service, Operational Analytics

Enterprises are sitting on a treasure trove of data derived from an ever-increasing number of communication channels. 
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The Ultimate Formula for Customer Service Excellence

Customer Service

Service Excellence = Design X Culture
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Our 10 Very Favorite Customer Service & Support Blogs

Customer Service

Top Picks from iQor's CX Gurus
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