iQor Blog

Memphis SVP of Ops, Connie Long, Talks Shop on Tech Podcast

IOT, Customer Service, Customer Experience

Connie Long talks service repair and logistics, customer care, and technology, and how iQor intertwines all three to bring devices to market and keep them there longer
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How iQor’s Smart Home Simulation Room Explores Challenges of the Hyper-Connected Consumer

IOT, Customer Experience

Thanks to the Internet of Things (IoT), connected device adoption is exploding. 
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3 Trends in the Connected Health Care Customer Experience

IOT, Customer Experience, Customer Service

Tap into connected health care’s newest trends and what you can do to keep customer satisfaction alive.
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Apple Business Chat Is Coming: 5 Things You Need to Know

Blog, IOT, Customer Experience

Customer Support Re-IMagined
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The Essential New Customer Service Model for Connected Devices

IOT, Customer Experience, Product Support, Product Repair, Customer Service

A fully connected environment—smart homes, smart offices, smart cars—has transitioned from yesterday’s futuristic fantasy into today’s very real Internet of Things (IoT) ecosystem. 
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7 Ways to Morph Managers Into Trailblazing Leaders

Customer Experience, Customer Service

Hint: break some rules to create leaders that inspire leaders
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Yes, Sustainability is Possible Even in a World with Endless Streams of Connected Devices

Customer Experience, Sustainability

Circular, Low-Carbon, Closed-Loop Economy – the Reduce, Reuse, Recycle for Sustainable Smart Business
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Agents Need Virtual Assistants Too

Customer Experience, Product Support, Customer Service

How to Use Bots Inside Your Contact Center to Decrease Handle Times and Improve Performance  
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How to Build a Gamification Platform Your Team Will Use

Customer Experience, Customer Service, Product Support

How iQor Lifted Agent Engagement and Lowered Handle Time by Mixing Work with Play
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Do Consumer Smart Home Security Fears Outweigh the Potential of the Connected Home Reality

IOT, Customer Experience, Customer Service, Product Support, Operational Analytics

The smart home has transformed from a futuristic vision into a reality. 
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