iQor Blog

Apple Business Chat Is Coming: 5 Things You Need to Know

Customer Experience, Blog, IOT

Customer Support Re-IMagined
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The Essential New Customer Service Model for Connected Devices

Customer Service, Product Repair, Product Support, Customer Experience, IOT

A fully connected environment—smart homes, smart offices, smart cars—has transitioned from yesterday’s futuristic fantasy into today’s very real Internet of Things (IoT) ecosystem. 
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7 Ways to Morph Managers Into Trailblazing Leaders

Customer Service, Customer Experience

Hint: break some rules to create leaders that inspire leaders
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Yes, Sustainability is Possible Even in a World with Endless Streams of Connected Devices

Customer Experience, Sustainability

Circular, Low-Carbon, Closed-Loop Economy – the Reduce, Reuse, Recycle for Sustainable Smart Business
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Agents Need Virtual Assistants Too

Customer Service, Product Support, Customer Experience

How to Use Bots Inside Your Contact Center to Decrease Handle Times and Improve Performance  
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How to Build a Gamification Platform Your Team Will Use

Customer Service, Product Support, Customer Experience

How iQor Lifted Agent Engagement and Lowered Handle Time by Mixing Work with Play
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Do Consumer Smart Home Security Fears Outweigh the Potential of the Connected Home Reality

Customer Service, Operational Analytics, Product Support, Customer Experience, IOT

The smart home has transformed from a futuristic vision into a reality. 
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Accelerating Consumerization of the Digital Health Ecosystem

Customer Experience

Autumn Braswell, iQor’s COO of Global Solutions and Marketing for LinQ, shares her perspective on the future of digital health markets
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iQorian Q&A: Deepak Batheja, iQor's Chief Digital Officer and Group CIO

Customer Experience, IOT

iQor’s CIO talks AI, machine learning, and the steps companies need to take to start their customer-centric digital transformation journey 
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Will Consumer Frustration with Connected Devices Torpedo the Smart Home Dream?

Customer Service, Product Repair, Operational Analytics, Product Support, Customer Experience, IOT

The smart home is creating frustrated consumers. More than 1 in 3 US adults experience issues setting up or operating a connected device. 
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