iQor Blog

Will Consumer Frustration with Connected Devices Torpedo the Smart Home Dream?

IOT, Customer Experience, Product Repair, Operational Analytics, Product Support, Customer Service

The smart home is creating frustrated consumers. More than 1 in 3 US adults experience issues setting up or operating a connected device. 
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4 Steps to Start Customer and Product Journey Mapping

Blog, Customer Experience, Product Support

You know your brand inside out, but you also know it from the inside out. Your customers, on the other hand, have an outside-in relationship.  
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Your Customers May Not Know Their Zig-Bee from Their Z-Wave

Product Support, IOT

According to a report from BI Intelligence 1.8 billion connected home products will ship in 2019, driving $490 billion in revenue.
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Becoming Digital: Rise of the Augmented Agent

Customer Experience, Product Support, Customer Service

Chatbots are invading customer care, but don’t be too quick to say ‘hasta la vista, baby’ to human agents just yet.
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Getting Smart on Analytics in the Contact Center

Operational Analytics, Customer Service

Enterprises are sitting on a treasure trove of data derived from an ever-increasing number of communication channels. 
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Webcast: Become an Innovation Hero Using Operational Analytics

Operational Analytics

While consumer products and technologies continue to evolve, the customer experience remains the bridge that connect households into your brand’s product ecosystem. 
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Is Your Cash App a Cash Trap?

Product Support

Don't Keep Your Cash in Suspense  
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The Ultimate Formula for Customer Service Excellence

Customer Service

Service Excellence = Design X Culture
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Business Travel Tips for the Philippines

Travel

Good Planning is the Key to a Successful Trip
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Five Guidelines for a Successful Call Volume Event

Events, Call Volume

The Right Plan Makes All the Difference 
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