iQor Blog

Your Customers May Not Know Their Zig-Bee from Their Z-Wave

Product Support, IOT

According to a report from BI Intelligence 1.8 billion connected home products will ship in 2019, driving $490 billion in revenue.
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Becoming Digital: Rise of the Augmented Agent

Customer Service, Product Support, Customer Experience

Chatbots are invading customer care, but don’t be too quick to say ‘hasta la vista, baby’ to human agents just yet.
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Getting Smart on Analytics in the Contact Center

Operational Analytics

Enterprises are sitting on a treasure trove of data derived from an ever-increasing number of communication channels. 
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Webcast: Become an Innovation Hero Using Operational Analytics

Operational Analytics

While consumer products and technologies continue to evolve, the customer experience remains the bridge that connect households into your brand’s product ecosystem. 
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Is Your Cash App a Cash Trap?

Product Support

Don't Keep Your Cash in Suspense  
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What's Your Formula for Service Excellence?

Customer Service

Service Excellence = Design X Culture
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Business Travel Tips for the Philippines

Travel

Good Planning is the Key to a Successful Trip
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Five Guidelines for a Successful Call Volume Event

Call Volume, Events

The Right Plan Makes All the Difference 
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How 3D Printing is Changing the Rule of Product Repair

Product Repair

Business Applications Gain Traction in 3D Printing
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Is Your Organization Ready for the Wearables Revolution?

Product Support, Customer Experience

Get Smart: Five Ways to Keep Smart Wearables Customers Happy
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