iQor Blog

iQorian Values Week 2018

Events, iQorian Values

Exciting week of celebrations highlighting iQorian Values Week 2018
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The Essential New Customer Service Model for Connected Devices

IOT, Customer Experience, Product Support, Product Repair, Customer Service

A fully connected environment—smart homes, smart offices, smart cars—has transitioned from yesterday’s futuristic fantasy into today’s very real Internet of Things (IoT) ecosystem. 
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7 Ways to Morph Managers Into Trailblazing Leaders

Customer Experience, Customer Service

Hint: break some rules to create leaders that inspire leaders
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iQorian Authors: Andrzej Jankowski

Operational Analytics, Product Support, iQorian Authors

iQorians are authors! We are seriously impressed with the amount of smart and talented iQorians we have all over the world, and now, we want you to meet them.
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Yes, Sustainability is Possible Even in a World with Endless Streams of Connected Devices

Customer Experience, Sustainability

Circular, Low-Carbon, Closed-Loop Economy – the Reduce, Reuse, Recycle for Sustainable Smart Business
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Agents Need Virtual Assistants Too

Customer Experience, Product Support, Customer Service

How to Use Bots Inside Your Contact Center to Decrease Handle Times and Improve Performance  
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How to Build a Gamification Platform Your Team Will Use

Customer Experience, Customer Service, Product Support

How iQor Lifted Agent Engagement and Lowered Handle Time by Mixing Work with Play
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Do Consumer Smart Home Security Fears Outweigh the Potential of the Connected Home Reality

IOT, Customer Experience, Customer Service, Product Support, Operational Analytics

The smart home has transformed from a futuristic vision into a reality. 
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Accelerating Consumerization of the Digital Health Ecosystem

Customer Experience

Autumn Braswell, iQor’s COO of Global Solutions and Marketing for LinQ, shares her perspective on the future of digital health markets
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iQorian Q&A: Deepak Batheja, iQor's Chief Digital Officer and Group CIO

IOT, Customer Experience

iQor’s CIO talks AI, machine learning, and the steps companies need to take to start their customer-centric digital transformation journey 
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