iQor Blog

7 Ways to Morph Managers Into Trailblazing Leaders

Customer Service, Customer Experience

Hint: break some rules to create leaders that inspire leaders
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iQorian Authors: Andrzej Jankowski

Operational Analytics, Product Support, iQorian Authors

iQorians are authors! We are seriously impressed with the amount of smart and talented iQorians we have all over the world, and now, we want you to meet them. Check out one our iQorian Authors below.
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Yes, Sustainability is Possible Even in a World with Endless Streams of Connected Devices

Customer Experience, Sustainability

Circular, Low-Carbon, Closed-Loop Economy – the Reduce, Reuse, Recycle for Sustainable Smart Business
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Agents Need Virtual Assistants Too

Customer Service, Product Support, Customer Experience

How to Use Bots Inside Your Contact Center to Decrease Handle Times and Improve Performance  
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10 Rules to Build a Gamification Platform Your Team Will Actually Use

Customer Service, Product Support, Customer Experience

How iQor Lifted Agent Engagement and Lowered Handle Time by Mixing Work with Play
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Do Consumer Smart Home Security Fears Outweigh the Potential of the Connected Home Reality?

Customer Service, Operational Analytics, Product Support, Customer Experience, IOT

The smart home has transformed from a futuristic vision into a reality. 
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Accelerating Consumerization of the Digital Health Ecosystem

Customer Experience

Autumn Braswell, iQor’s COO of Global Solutions and Marketing for LinQ, shares her perspective on the future of digital health markets
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iQorian Q&A: Deepak Batheja, iQor's Chief Digital Officer and Group CIO

Customer Experience, IOT

iQor’s CIO talks AI, machine learning, and the steps companies need to take to start their customer-centric digital transformation journey 
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Will Consumer Frustration with Connected Devices Torpedo the Smart Home Dream?

Customer Service, Product Repair, Operational Analytics, Product Support, Customer Experience, IOT

The smart home is creating frustrated consumers. More than 1 in 3 US adults experience issues setting up or operating a connected device. 
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Customer and Product Journey Mapping

Product Support, Customer Experience, Blog

You know your brand inside out, but you also know it from the inside out. Your customers, on the other hand, have an outside-in relationship.  
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