iQor Blog

Customer and Product Journey Mapping

Product Support, Customer Experience, Blog

You know your brand inside out, but you also know it from the inside out. Your customers, on the
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Your Customers May Not Know Their Zig-Bee from Their Z-Wave

Product Support, IOT

According to a report from BI Intelligence 1.8 billion connected home products will ship in 2019,
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Becoming Digital: Rise of the Augmented Agent

Customer Service, Product Support, Customer Experience

Chatbots are invading customer care, but don’t be too quick to say ‘hasta la vista, baby’ to human
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Getting Smart on Analytics in the Contact Center

Operational Analytics

Enterprises are sitting on a treasure trove of data derived from an ever-increasing number of
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Webcast: Become an Innovation Hero Using Operational Analytics

Operational Analytics

While consumer products and technologies continue to evolve, the customer experience remains the
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Is Your Cash App a Cash Trap?

Product Support

Don't Keep Your Cash in Suspense  
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What's Your Formula for Service Excellence?

Customer Service

What's Your Formula for Service Excellence? In their influential book, Uncommon Service:  How to
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Business Travel Tips for the Philippines

Travel

Good Planning is the Key to a Successful Trip In general, the Philippines is a friendly and safe
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Five Guidelines for a Successful Call Volume Event

Call Volume, Events

The Right Plan Makes All the Difference Call volume events can be major online shopping days like
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How 3D Printing is Changing the Rule of Product Repair

Product Repair

Business Applications Gain Traction in 3D Printing   According to Forbes, manufacturers across a
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