iQor Blog

Customer and Product Journey Mapping

Product Support, Customer Experience, Blog

You know your brand inside out, but you also know it from the inside out. Your customers, on the
Read More

Your Customers May Not Know Their Zig-Bee from Their Z-Wave

Product Support, IOT

According to a report from BI Intelligence 1.8 billion connected home products will ship in 2019,
Read More

Becoming Digital: Rise of the Augmented Agent

Customer Service, Product Support, Customer Experience

Chatbots are invading customer care, but don’t be too quick to say ‘hasta la vista, baby’ to human
Read More

Getting Smart on Analytics in the Contact Center

Operational Analytics

Enterprises are sitting on a treasure trove of data derived from an ever-increasing number of
Read More

Webcast: Become an Innovation Hero Using Operational Analytics

Operational Analytics

While consumer products and technologies continue to evolve, the customer experience remains the
Read More

Is Your Cash App a Cash Trap?

Product Support

Don't Keep Your Cash in Suspense  
Read More

What's Your Formula for Service Excellence?

Customer Service

What's Your Formula for Service Excellence? In their influential book, Uncommon Service:  How to
Read More

Business Travel Tips for the Philippines


Good Planning is the Key to a Successful Trip In general, the Philippines is a friendly and safe
Read More

Five Guidelines for a Successful Call Volume Event

Call Volume, Events

The Right Plan Makes All the Difference Call volume events can be major online shopping days like
Read More

How 3D Printing is Changing the Rule of Product Repair

Product Repair

Business Applications Gain Traction in 3D Printing   According to Forbes, manufacturers across a
Read More
1 2